Shipping & Delivery
We ship our products directly to you from warehouses in Nairobi, Kenya to all over East Africa. There is also store collection option. If you would like an all inclusive quote to your door call us on +254207900300, +254735501000 , +254722899792 and our staff will be more than happy to answer all your questions. Alternatively, use the ''estimate shipping" during the checkout order process.
For heavy equipment we use a registered courier Service (or affiliates) wherever possible. Please indicate any special requests (eg. call before delivery) in your order.
Delivery usually takes 3 - 5 working days, however due to unusual circumstances (such as public holidays, carrier disputes and natural disaster) we cannot always achieve this. In any event, you will be kept up-to-date in the Members section.
After your order has been dispatched, you can trace it's progress online using the Track and Trace feature. Simply enter your tracking number from the Order Status section of our website and you can see the estimated date of arrival and the location of your goods at any time.
Please Note: Any large items(over 20kg) must have someone at the drop off address to help unload the item, if no one is home the item will be returned to shipping / courier offices and the customer will have to pick it up at there own cost, If a delivery has been sent and you have not asked for the item to be left if no one is home, the item will be taken back to shipping / courier offices and the customer will have to pick it up at there own cost.
Shipping to Uganda , Tanzania , Rwanda, Burundi & South Sudan (Juba) delivery will be done by Interstate Couriers Limited to the respective destinations government customs bonded warehouse, the client will be responsible to clear the shipment from the customs department
International Orders Shipping Delivery will be done by DHL, Aramex to the respective destinations at a separate cost or at clients own inbound account.
As Redstar Africa Networks does not charge Kenyan taxes on any International orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office more information regarding your country's custom policies, please contact your local customs office